Why Do Customers Choose Us to Do the Job?
Because, quite simply, we do it right!
Seems obvious, doesn’t it? Unfortunately, many shops just don’t walk their talk of doing things right. They throw parts at problems. They take shortcuts. Who pays in time, money and frustration? The customer.
At Vancouver Axle and Frame:
- We’re federally and provincially certified for vehicle diagnosis, repair and alteration.
- We’re trained and experienced problem solvers for the Fraser Valley and beyond. We get to the root of your problem. Then we fix it. Right. The first time. Guaranteed.
- We’re in the repeat customer business. Since 1959, developing lasting customer relationships has been as important as developing our technical skills. We are your allies in a tough industry.
- We service a wide variety of customer vehicles, from commercial transport vehicles to family RVs to municipal vehicles and many more. We don’t just work on big trucks.
- Other shops refer their problems to us because they know we do it right.
- We use the best equipment for accurate diagnostics, including state-of-the-art Bee Line systems.
- We are affiliated with organizations that hold us to the highest service standards and continuing education.
But don’t just take our word for it. Read here what our customers have said:
Vancouver Axle and Frame that is accountable and reliable
To whom it may concern
Vancouver Axle and Frame has been looking after Telus vehicle Service and CVI inspections since 2012
It is a priority that our vehicles are regularly maintained and safe for Telus employees to operate. They consistently accomplish both of these tasks and go the extra mile to insure that they are giving us what we need.
The team has committed to working with Telus to get the trucks completed in a timely manner, and if issues arise they will communicate the delay and an estimated return to service date.
As a fleet manger it is nice to know that we have a company like Vancouver Axle and Frame that is accountable and reliable working with us to help maintain our Fleet in the GVRD.
I recommend to others to find out what Vancouver Axle and Frame can do for you.
TELUS Fleet Manager March 12, 2015
We were very pleased with the results
After meeting them at the RV show, we brought our trailer to Vancouver Axle and Frame to have a 4 wheel alignment. We were very pleased with the results and the fact that they did the job in the time and price that was quoted. The trailer has not towed so well before. The best result is the smoothness of the trailer behind us. It is the best value we have had done on this trailer. ”
Tom and Laurie Stowe March 12, 2015
Very satisfied with the quality of service and workmanship
Our 2009 Truck had suspension problems. After several visits and repairs at the dealership our suspension problems were still not resolved. Through colleagues I heard of Vancouver Axle & Frame and their suspension repair shop. I brought my truck in and the problem was diagnosed within 30 minutes and booked for repairs within 3 days. Ken took all the measurements, information and communicated with the dealer for warranty coverage. Since my first experience, I have brought my work to Vancouver Axle and have been very satisfied with the quality of service and workmanship.
R S Dhaliwal & Sons March 12, 2015
Excellent service by friendly, courteous, knowledgeable and very competent people
VAF was recommended to us to have a wheel alignment on our (new to us) 2003 Itasca 34 ft. motor home. It had a wandering problem, sensation of “looseness” when hitting the smallest of bumps and the steering wheel was never at center when travelling straight. On initial consultation with VAF, a knowledgeable, confident diagnosis was explained and, following an inspection, the required repairs were explained and a cost estimate given. Although the repairs needed were more than we anticipated, it was obvious that a very thorough inspection of the entire frame, suspension and a complete four wheel alignment had been carried out and the recommended work was something that any concerned motor home owner should want to have done. VAF completed the repairs within the estimated cost and we are totally amazed at the difference it has made to the entire comfort of travelling down the highway. There is no more wandering or “looseness” and the steering wheel is set properly. Although not proven as yet, but we are feel certain that there will be improved gas mileage as it certainly appears that the unit cruises down the road with less pressure on the gas pedal! Excellent service by friendly, courteous, knowledgeable and very competent people. Thank you.
Jim and Lorie Graham March 12, 2015
Vancouver Axle & Frame has been a great asset to our company
Vancouver Axle & Frame has been a great asset to our company throughout the complete decision process of truck alterations, starting with design and finishing with implementation. All of our team members truly appreciate the great cooperation and follow through experienced with all Vancouver Axle employees.
Sales/Lease Consultant March 12, 2015
very knowledgeable and incredibly efficient in their work ethic
We have been using Vancouver Axle & Frame’s business for the past 15 years. Their services to us include frame alterations, suspension trouble shooting and alignment problems. I have found their staff to be very knowledgeable and incredibly efficient in their work ethic.
Commercial Sales Manager March 12, 2015
dependable, friendly and open over the past 20 years
We are very pleased with the business relationship we share with Vancouver Axle & Frame. We have found their repair services to be dependable, friendly and open over the past 20 years. Their attention to detail and willingness to listen to our needs is extremely important to our company.
Commercial Truck Sales March 12, 2015
They will not let a vehicle leave their shop unless it is safe and working well
Vancouver Axle did it again! We drive a 1992 Dodge Ram Islander Camper Van and it came with a ‘wandering problem’. The steering was dreadful and we had had many service people trying to fix it and finally in 2006 Vancouver Axle fixed it! The did such a remarkable job then, and since with any problems our van develops. We have always wanted to go down the Oregon Coast but not without a check-up from Van Axle. Good thing. There were some repairs needed including muffler/tailpipe, exhaust manifolds, alignment/suspension, steering and brake check, new heat thermostat and a few minor items such as a broken windshield wiper, etc. They are thorough. This vehicle was not safe as it stood. Because we had booked RV sites along the coast, we had a time frame. They perservered, worked hard and long and completed the job. Their motto is “we do it right” and they do. They will not let a vehicle leave their shop unless it is safe and working well ”
Maggie Wilson March 12, 2015
Your company is a great example of what customer service is supposed to be like yet not found that often!
Thanks to you for making the mission trip for the youth of Hope Community
Church to Mexico via this bus a possibility! Your willingness to fit us in
at the last minute for the MVI was truly a “God-sent”.
Attached are a few pictures upon the arrival of Greg and the team in San Diego yesterday afternoon as they are ready to cool off in the ocean. (The AC was not working do it got fairly warm in the bus, it got them acclimatized quickly). Today they are off on the last 100 or so miles to their destination in Mexicali.
Thank you to all your staff who were so pleasant. Your company is a great
example of what customer service is supposed to be like yet not found that
often! I will certainly recommend you when I get the chance!
Many thanks again!
Chuck Gerber April 23, 2015
I appreciate your quick and superb service
Guys, can I just say how much I appreciate your quick and superb service. Not only did you do a great job on the Dodge Ram b250 van (clearly the smallest vehicle in the shop) but the follow up call shows your true professionalism. Thanks guys. I cycled 60km home after leaving the van with you guys. Every km worth it.
Sam Lee July 22, 2015